Thanks for your feedback.
We would always return written reports within 48 hours of the survey and if possible sooner. We apologise for not getting it to you within 24 hours and I understand you had it in time for the auction.
We also understand that auctions are particularly time pressured and we have implemented an expedited service with our surveyors which effectively flags certain surveys as time critical.
We look forward to assisting you with your future property acquisitions.