Our Service Charge Dispute team are often approached by leasehold owners charged service charges for services that are provided very badly, if at all. For example, as a leaseholder you may be paying for weekly cleaning but the block is not cleaned regularly. In some very extreme cases, a Leasehold Valuation Tribunal may decide to appoint someone else to manage the building properly.
The freeholder would still own the freehold reversion to the property but someone else would manage the services provided for which service charges are invoiced. A Service Charge Health Check is an excellent way to get an initial view of whether the your service charge dispute has any validity.